Thompson AutoPrivacy Policy
Last updated: October 30, 2026
Thompson Auto Roseville is a mobile auto repair business run by Jake Thompson. This policy explains what information we collect through thompsonautoroseville.com, phone calls, text messages and online messages, and what we do with it. We do not sell your information.
Information we collect
- Quote requests. When you use the quote form, we receive the name, phone number, vehicle (year, make, model), city, service needed, description and whether the vehicle can be moved that you type in. A VIN is optional.
- Feedback form. If you send website feedback, we receive your rating, your answers and an optional name. The form does not ask for contact details and does not send a reply.
- Calls, texts and messages. If you call, text or message us (including through Google), we receive your phone number, the content of your message and, for calls, the time of the call. This includes messages that are drafted or sorted with the help of AI tools.
- Bookings. If you use the optional online booking calendar, the booking details you enter go to our scheduling software provider, ARI, under its own privacy practices.
- Basic site usage. We use Google Analytics and Cloudflare Web Analytics to see things like which pages are viewed, device type and approximate location. We also count button taps (such as Call or Text) without recording who tapped.
How we use it
- To answer your request, prepare a quote and schedule or perform repair work.
- To follow up about a quote, appointment or completed job.
- To read feedback and improve the website and our service.
- To keep the website secure and prevent spam.
We do not send marketing texts or emails, and we do not sell, rent or trade your personal information.
AI-assisted messages
We may use AI tools to help answer common questions or draft replies to messages. Please do not send sensitive information such as payment card numbers, Social Security numbers or passwords in any message. Jake reviews and is responsible for messages sent in the name of the business.
Who can see your information
Only Jake sees your quote requests and messages. We rely on service providers to run the website and handle messages, including Cloudflare (hosting, security, email delivery and storage of form submissions), Google (Analytics, Gmail, Business Profile and messaging) and Microsoft (email). They process information on our behalf under their own privacy terms. We may also disclose information if required by law.
Vehicle and code lookups
If you use the Code Lookup page, a year, make and model you enter is sent to the U.S. National Highway Traffic Safety Administration (NHTSA) public services to look up recalls and complaints. Diagnostic code lookups are not stored with your name.
How long we keep it
We keep quote requests, feedback and messages as long as needed to serve you, keep service records and meet legal and tax obligations. You can ask us to delete your information at any time (see Contact below).
Your choices
- You can ask what information we have about you, ask us to correct or delete it, or ask us to stop contacting you by phone, text or email. Just call, text or email us.
- If you text us, reply STOP to stop texts. Message and data rates may apply.
- You can block analytics cookies in your browser settings.
Children
This website is for adults. We do not knowingly collect information from children under 13.
Security
Website traffic is encrypted and submissions are sent to a private email inbox and storage account. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Changes
If we change this policy, we will post the new version here with a new date.
Contact
Thompson Auto Roseville
Jake Thompson, owner
Phone or text: (916) 281-9507
Email: thompsonauto2026@outlook.com